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Patient Information

Practice Policies

Providing your information to others

Your health care provider will not disclose your personal health information to a third party unless:

  • You have consented to the disclosure; or
  • The disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent (for example you may be unconscious after an accident)
  • The disclosure is legally required (eg. notification of certain infectious diseases, suspected child abuse, or subpoena or court order)
  • The disclosure is required to prevent serious harm to yourself or others

Using health information for quality 

Improvement and Research
Use of your personal health information is also sometimes necessary for health care providers to carry out a review of their practice for the purpose of improving quality of care. Commonwealth or State legislation also requires such quality assurance activities from time to time. Personal information is de-identified in such instances.

Access to Your Health Information
Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000. Please speak to the Practice Manager if you wish to request access to your health information. There is a small fee for this service.

Resolving your concerns regarding the privacy of health information 
If you have any concerns regarding the privacy of your health information or regarding the accuracy of the information held by the practice, you should discuss these with your doctor or with our practice manager. Inaccurate information will be amended via an annotation of your records noting your concerns. We are unable to alter original records as they are a legal document.

Further information on Privacy Legislation is available from:
Office of the Federal Privacy Commissioner –
Office of the Health Services Commissioner (Victoria) –
Community and Health Services Complaints Office (ACT) –

Patient Feedback

Your feedback is important to us. If you would like to comment on any aspect of the care provided in this practice, please place your comments on the suggestion box in the waiting room or discuss your concerns directly with the Practice Manager.  We also have a feedback form on this website under “Contact Us”.  If our care has not been to your standard and you wish to make a complaint you may contact The Heath Services Complaint Commissioner.

26th Floor, 570 Bourke street
Melbourne  3000
Ph: 1300 582 113

Patient Code of Conduct

At Mostyn Street Clinic, it is our responsibility to effectively manage & prevent violence and aggression in the workplace.

Under the Victorian Occupational Health & Safety Act 2004 (The Act), we must provide a safe & healthy work environment for all workers, which includes employees, contractors and external service providers, and the general public.

Below is our Code of Conduct for patients, their family & friends and members of the public.

  1. Occupational violence and aggression is an OH&S hazard.
  2. Employees of Mostyn Street Clinic have the right to be treated with dignity & respect. We do not tolerate violence in any form, and we actively work towards a workplace free from bullying, harassment, violence & aggression. We have a responsibility to our team to maintain a safe, harmonious workplace.
  3. ​Occupational violence is considered ‘any incident whereby an employee is threatened, abused or assaulted in situations arising during the course of their day to day work.’
    Examples include:
    • Verbal, physical or psychological abuse
    • Incidents where staff may be psychologically abused or feel threatened
    • Physical assault which may or may not include weapons or objects
    • Sexual harassment or sexual assault
    • Intimidating behaviour that may cause employees to feel under threat or in danger, whether it be actual or implied.

Help make our practice a safe place for everyone.
Treat everyone with respect.
Anyone who yells, threatens or pushes people will be asked to leave & the police will be notified.

Contact Us

Ph: (03) 5472 1255
Fax: (03) 5472 2056
11 Mostyn Street,
Castlemaine 3450

Open Hours
Monday – Friday, 9am – 5pm