Patient Information

Appointments

Standard 15 minute consultations are by appointment only and are available from 9:00am to 4:45pm weekdays.

If you believe you need more time with the doctor, please request this when you make an appointment. A longer appointment is suggested if you need:

  • Pregnancy consultations
  • Lengthy paper work filled out
  • A mental health consult
  • To discuss multiple issues
  • A care plan
  • A full check up

If you have an urgent issue, please let reception know and we will aim to get you seen ASAP.

If you are experiencing an Emergency (Chest Pain, Breathing difficulty, stroke symptoms, Anaphylaxis, Fitting, etc) please phone 000.

​If you need to cancel an appointment, please do as soon as possible, to ensure other patients can be seen.

If you are 15 minutes late to an appointment, you are classed as a ‘no show’ and we cannot guarantee you will be seen. If you know you will be running late, please call and advise the clinic and we will try our hardest to keep your appointment.

Frequently failing to attend an appointment may result in an ‘FTA’ account which is $72.00.

To ensure patient privacy in line with the Privacy Act, Doctors do not liaise by email.

​For an appointment, please phone (03) 5472 1255

Contact Us

Ph: (03) 5472 1255
Fax: (03) 5472 2056
11 Mostyn Street,
Castlemaine 3450

Open Hours
Monday – Friday, 9am – 5pm