FAQs

How do I obtain my test results?

Your Doctor will advise when your results are expected to arrive at the practice. You may phone the practice to check if results are available, and our reception staff will organised follow up with your Doctor.

Can the reception staff tell me my results and give readings of tests?

Results can only be given by the Doctor – reception staff can not give out test results.

How do I access my Personal Health Information?

Patients of our practice have the right to access their Health Information under the Privacy Amendment (Private Sector) Act 2000. Please advise your Doctor or Reception Staff if you need any of this information.

Are Translating & Interpreting Services available?

If you or a family member requires an interpreter service, we can organise this for you. Please Let us know when you make an appointment.

Why do I receive Reminder Recall letters?

This practice offers a Recall and Reminders system. Procedures such as Routine Pap Smears, are followed up on our system with reminder SMS or letters. Please notify your Doctor if you do not wanted to be included in this system.

Why do I receive Reminder Recall SMS or letters?

This practice offers a Recall and Reminders system. Procedures such as Routine Pap Smears, are followed up on our system with reminder SMS or letters. Please notify your Doctor if you do not wanted to be included in this system.

Will I see my regular Doctor at Castlemaine Health after hours?

The Doctors of this clinic participate in an after hours roster at Castlemaine Health with the other doctors in town. If you are seen by a Doctor after-hours, it will be by the On-Call Doctor rostered for that day.

Can I organise a Home Visit from my Doctor?

The Doctors provide home visits to existing patients. These are generally restricted to the elderly or frail, and those too ill to attend the surgery. If you would like a home visit please speak to the reception staff, who will consult with the Doctor before scheduling a visit.

Contact Us

Ph: (03) 5472 1255
Fax: (03) 5472 2056
11 Mostyn Street,
Castlemaine 3450

Open Hours
Monday – Friday, 9am – 5pm